Help us “Change the Conversation” in the world of customer experience.
At G-Force Prague 2011, we’ll share practical knowledge on how to “Change the Conversation” with your customers and employees. Especially in the specific areas that will improve your business results while looking ahead to the customer experience of the future – within the contact centre and throughout your business or organisation. We’ll continue the discussion on the Genesys vision and share real-world successes with results.
• Integrate your contact centre operations with enterprise processes and workflows
• Drive cross-channel conversations across voice, the Web and self-service
• Leverage customer service and support resources from anywhere in the enterprise
• Transform self-service with advanced speech applications and video IVR
Who should attend and why?
Business Leaders and Customer Service Executives
• Understand the business impact of the customer experience - across the Enterprise
• Deliver a customer experience based on business outcomes and results
• Look at strategies to increase revenue while maintaining good customer service
• Hear from business leaders and Genesys executives about current market trends, new
Genesys products and our vision for the future – including social media
Contact Centre Executives and Managers
• Interact with leading industry experts, 900+ peers and leading providers
• Discover new ideas and winning solutions to enhance your customer service operation
• Optimise agent and business performance to increase productivity, revenue, and
responsiveness
• Look at real-world examples on how the customer experience is transforming
IT Professionals
• Hands-on training with Genesys technical staff
• Take advantage of free training and certification (up to a €600 value)
• See the latest technology demos in action
• Develop skills to:
o Leverage IP inside your contact centre and enterprise to lower costs
o Effectively select the most appropriate technology for your organisation
o Integrate your organisation's workforce management
Conference Fees
Early Bird Fee NOW EXTENDED (1 March - 22 April): €750,00
Standard Fee (23 April – 31 May): €899,00
Late/On-Site (after 31 May): €1199,00
Note: All conference fee prices above are exclusive of the 20% VAT/DPH.
Registration fee includes: Education Day sessions and Welcome Reception on Tuesday, entrance to the Partner Pavilion, access to all G-Force sessions (general session and breakout sessions), Certification Testing (optional) on Thursday, the G-Force networking party, breakfast, lunch and breaks on both Wednesday and Thursday, and the Closing Reception on Thursday.
Accepted methods of payment: Visa and MasterCard.
Conference Hotel Information
G-Force 2011 will be held at the Hilton in Prague, Czech Republic. Overlooking the River Vltava and located close to the city centre, the Hilton Prague offers one of Europe's largest conference facilities. With the historic city centre and the main shopping district only a 15 minute walk away, The Charles Bridge, Old Town Square, The Jewish Quarter, St. Vitus Cathedral and Prague Castle are just some of the memorable sites to explore.
Enjoy stunning views of Golden Prague from Cloud 9 sky bar & lounge on the hotel rooftop. Savor Czech specialties at CzecHouse Grill & Rotisserie or relax at Zest bar as you unwind with a cocktail. The Hilton Prague has recently been awarded ‘Best Hotel in the Czech Republic’ for the second consecutive year at the TTG Travel Awards.
Hilton Prague is situated just 5 minutes from Florenc metro station, 2 km from the main railway station and 20 km (25 minutes) to Prague Ruzyne Airport (PRG).
Hilton Prague
Pobrezni 1
Prague, Czech Republic 186 00
Tel: +42 (0) 22 484 1111
Fax: +42 (0) 22 484 2378
Web: www.prague.hilton.com
Check-in: 15:00
Check-out: 10:00
Hotel Conference Rate
Genesys has negotiated a special rate of €108 plus 10% VAT/DPH per night for the program dates. Rooms and program rates will be based on availability for pre and post dates. Conference attendees are responsible for their hotel room costs.
*Please Note: There will be no penalty for any reservations cancelled prior to 29 April.
Cancellations made from 30 April until 17 days prior to the guest’s arrival date will be charged one night’s stay.
For cancellations or other changes made within 17 days of arrival, the hotel holds the right to charge the individual’s full length of stay.
Cancellations will only be accepted via email to the G-Force Prague Registration Team at prague@genesysgforce.com. Please do not contact the hotel directly as they will be unable to assist you.
Any changes or cancellations received after 29 April will be processed; however we cannot guarantee that they will not be penalized per the above guidelines.
Travel Information
Conference attendees are responsible for making their own airline reservations and transportation arrangements. Please contact your local travel agent or the airline of your choice to secure airline reservations. Please be sure your scheduled arrival airport is Prague Ruzyne Airport (PRG).
Ground Transportation
Ground transportation between Prague Ruzyne Airport (PRG) and the Hilton Prague is the attendee's responsibility. The airport is approximately 21 kilometers from the hotel with a transfer time of 25-45 minutes, depending on traffic.
The Hilton Prague offers transfers from the airport to the hotel for 900,-CZK plus 5-10% tip. Return transfers from the hotel to the airport are 800,-CZK plus tip. To make your reservation, email taxi.prague@hilton.com and include the following information with your request: Genesys G-Force, your name, your hotel reservation number, your flight number and the last destination from where you are flying and the arrival time to Prague. Contact the Concierge Desk at the Hilton Prague to confirm your reservation at +420 2 2484 1111.
Additional transportation options are listed below:
By Taxi
AAA Taxi is the main taxi provider from the airport to downtown Prague. The price from the airport to the Hilton Prague is approximately 850,-CZK, not including tip.
Car/Minivan Transfer
For 1-4 people the one-way cost is 702 -CZK. For 5-8 people the one-way cost is 1041 -CZK. (Prices exclusive of tip). To make reservations, please contact Katerina Pochova by phone at +42 (0) 60 799 4421 or via e-mail at Katerina.Pochova@senatortravel.eu.
Shuttle
Shuttle service is provided by AAA Taxi via a minibus that departs from both airport terminals every 30 minutes. The drop off point downtown is Prague 1, Celnice Street, which is a 15 minute walk from the Hilton Prague. Cost for this service is 120,-CZK per person.
By Car
Rental car desks are available at the Prague Ruzyne Airport (PRG). If you wish to make a car reservation, please contact your preferred rental company directly. Parking is available at the Hilton Prague for 750,-CZK per day. For detailed driving directions, please visit the hotel Web site.
Visas
Attendees are responsible for obtaining any necessary visa for travel to the Czech Republic. For a list of countries whose citizens require a visa for entry into the European Union, please click here. You can also download the visa application from this Web site. Please contact the G-Force Registration Team at prague@genesysgforce.com to request an invitation letter.
Conference Cancellation Policy
Conference cancellations emailed to prague@genesysgforce.com on or before 24 May, 2011 will be refunded the registration fees less a €150,00 cancellation fee. No refunds of any conference fees will be issued for cancellations made after 24 May, 2011.
Badge Scanning Policy
Note to all G-Force attendees: When you allow your badge to be scanned at any point during the conference, you acknowledge the company scanning your badge has access to your contact information.
General Travel Information
Currency
Czech crown – CZK (Kc)
Electrical Plugs
220V 50Hz
Languages Spoken
Official Language: Czech
English is also widely spoken in Prague.
Genesys G-Force 2011 will be conducted in English.
Time Zones
GMT/UTC +1 (Central European Time)
Country Dialing Code
+42
Credit Cards and Changing Your Money
All the major international brands of plastic – MasterCard and Visa are becoming more widely accepted, but don't assume that you'll always be able to use your card to pay; inquire first. ATMs are throughout Prague and you should have no problem accessing your credit or debit account back home. Foreign currency, including traveller’s cheques, can be exchanged at some banks and at exchange bureaus.
Currency
Czech crown - CZK (Kc), 1 Kc = 100 h (haléru)
Coins: 1, 2, 5, 10, 20 and 50 Kc
Banknotes: 50, 100, 200, 500, 1000, 2000 and 5000 Kc
Euros are accepted at some larger shops and restaurants, but Czech crowns are preferred.
Tipping
Restaurant bills always include a service charge, but it is standard to add 5% or 10% unless the service was poor. At hotels, bellhops are given 25,-CZK per bag and it's also nice to leave a few Czech crowns for the room cleaners. Tip bartenders about 5% and taxi drivers around 10%.
Help us Change the Conversation at G-Force Prague
