7 June, 10:00 - 13:00
Genesys Workforce Management 8 – Much More Than Just a New Version!
Workforce Manager version 8 has a new look and feel and a number of new and upgraded features and functions. In this session you will learn the base capabilities of this new release and see how you can achieve more efficiency and employee satisfaction. You will also learn how WFM is positioned as part of the wider Genesys Workforce Optimization offering.
The New Dimension of Orchestrated Routing Strategy Design: Genesys Composer
A high-level understanding of Composer as it is used for developing routing applications in
Routing 8
Topics include:
• Introducing Composer
• New in Genesys8: Orchestration Server
7 June, 14:00 - 17:00
Optimizing Service Delivery with Intelligent Workload Distribution
A high-level business-use understanding of Intelligent Workload Distribution 8
Topics include:
• iWD (Intelligent Workload Distribution) from a business perspective
• The key benefits and capabilities of iWD
Completing Your VoIP Environment: State-of-the Art Announcements, Conferencing,
and Dialogues with Genesys Media Server
A high-level technical overview of Genesys Media Server 8
Topics include:
• What is Genesys Media Server 8?
• Capabilities of Genesys Media Server 8
Free Certification Exams
Genesys University is providing free Certification exams on Thursday, 9 June.
Exams will be given during the following times:
• 08:00 to 11:00
• 11:00 to 14:00
• 14:00 to 17:00
Genesys Certified Professional Program Version 8
• GCP8 - System Consultant, Inbound Voice (GCP8, CIV P1)
• GCP8 - System Consultant, Voice Platform (GCP8 - CVP)
• GCP8 – System Consultant, Genesys SIP Server (GCP8-CSIP)
• GCP8 - System Consultant, Genesys Outbound Voice (GCP8-COV)
Genesys Certified Professional Program Version 7
• GCP7 – System Consultant, Inbound Voice (GCP7-CIV)
• GCP7 – Developer, Inbound Voice Routing (GCP7-DIV)
• GCP7 – System Consultant, Genesys Voice Platform (GCP7-CVP)
• GCP7 – System Consultant, Genesys Info Mart (GCP7-CGIM)
• GCP7 – Scheduler/Planner, Workforce Management (GCP7-SWFM)
• GCP7 – System Consultant, Workforce Management (GCP7-CWFM)
• GCP7 – System Consultant, Genesys SIP Server (GCP7-CSIP)
• GCP7 - System Consultant, Genesys Outbound Voice (GCP7-COV)
• GCP7 - System Consultant, Genesys iWD Solution (GCP7-CiWD)
Please Note:
• These tests are FREE for all G-Force attendees
• Once Certification Testing registration opens, you will receive an email notification
• Remember that space is limited so registration is on a first-come, first-served basis
